Are you struggling to connect to your iPrimus modem? Don’t worry, we’ve got you covered! In this article, we’ll walk you through some common issues and their solutions to get you up and running in no time.
My network doesn’t appear
Confirm your WiFi adapter is enabled
Windows 11
- Go to the Start menu > Settings > Network & Internet.
- Under the Advanced network settings heading, click Change adapter options.
- If your Wi-Fi adapter is disabled, right-click and click Enable.
Android Device
- Go to the Settings app.
- Under the Wireless & Networks heading, toggle Wi-Fi to on.
Mac OS
- Click the Wi-Fi icon in the top-right corner of the Mac menu bar.
- Toggle Wi-Fi to on.
iPhone
- Go to the Settings app > Wi-Fi.
- Toggle Wi-Fi to on.
Make sure your modem is turned on and WiFi is enabled
Plug your modem into the mains power and ensure it’s switched on at the power point. After a few minutes, the Wi-Fi (2.4G & 5G) lights should light up on the front of the modem.
iPrimus-supplied modems have WiFi enabled out of the box. However, if the lights do not come on, you may need to re-enable WiFi in the modem interface. Check out our advanced configuration page for your TP-Link VX220 modem. For other models, consult your modem’s manual for further information.
Move closer to the modem
Although your modem may not be in the same room that you plan to use your computer from, try moving within 3 meters of it for testing purposes.
If your WiFi network is now visible, this means something is interfering with the signal between the modem and where you were trying to connect from. Check out our article for improving your WiFi signal.
I can see my network, but can’t connect
Check your Network Name
The Network Name, also referred to as WiFi Name or SSID, will be printed on the back of your iPrimus-supplied modem next to the heading WiFi Name (SSID).
If you live in an apartment building, you may see many Network Names that are similar to yours, so double-check you are connecting to the right one.
Password is not working
The default WiFi password will be printed on the back of your iPrimus-supplied modem next to the heading WiFi Password. If you have changed this from the default and have forgotten it, it will need to be reset inside your modem. Check out our advanced configuration page for your TP-Link VX220 modem. For other models, consult your modem’s manual for further information.
Remove (forget) saved WiFi Networks
Many devices save your WiFi network details so they can automatically connect next time you’re close by. But occasionally, the wrong details can get saved and are difficult to overwrite. Follow these instructions to remove the saved network details.
Note: If you have an iPrimus-supplied TP-Link VX220 modem, the network name will start with “VX220”. We recommend removing all networks with this prefix to start with.
Windows 11
- Go to the Start menu > Settings > Network & Internet > Wi-Fi.
- Click Manage known networks.
- Click each network you wish to remove and click Forget.
- Try reconnecting to your WiFi network.
Android Device
- Go to the Settings app > Network & internet > Wi-Fi.
- Find each network you wish to remove and tap the Settings icon to the right.
- Tap Forget.
- Try reconnecting to your WiFi network.
Mac OS
- Click the Wi-Fi icon in the top-right corner of the Mac menu bar.
- Click Open Network Preferences….
- Click Advanced… in the bottom right corner.
- On the Wi-Fi tab under the Preferred Networks heading, click each network you wish to remove and click the minus symbol.
- Try reconnecting to your WiFi network.
iPhone
- Go to the Settings app > Wi-Fi > Edit in the top right corner.
- Find each network you wish to remove and tap the minus icon to the left.
- Try reconnecting to your WiFi network.
With these troubleshooting steps, you should be able to resolve most iPrimus modem login issues. If you continue to experience difficulties, don’t hesitate to reach out to our support team for further assistance. Happy browsing!