Do you spend hours online like many Kenyans today? If so, you probably rely on WiFi to stay connected. Zuku, one of the leading WiFi providers in the country, ensures that homes and offices have access to reliable internet connectivity. However, it’s important to know how to change your Zuku WiFi password and username to protect your connection from unauthorized access.
If you are a Zuku subscriber, it’s crucial to understand how to change your Zuku WiFi password and username. This knowledge will come in handy if you notice any intruders taking advantage of your connection.
How to Change Your Zuku WiFi Password in 2022
Let’s dive into a comprehensive guide on how to change your Zuku WiFi password in 2022.
How to Change Your Zuku WiFi Password Using a Computer
If you’re using a laptop or desktop computer, follow these simple steps to reset your password:
- Open your browser and visit the official Zuku Kenya website.
- Click on “Select Service” under Zuku High-Speed Internet.
- Log into your account by clicking on “My Zuku Account.” If you’re a new user, click on “Register” and follow the prompts to create an account.
- Click on “WiFi Reset.”
- Select “Reset Password” to view or change your WiFi name and password. Enter the new username and password you wish to use, ensuring you choose something memorable.
- Finally, click on “Reset” to apply the changes.
How to Change Your Zuku WiFi Password Using a Phone
If you prefer using your phone, don’t worry. You can reset your username and password using your smartphone. Just ensure that your phone is connected to the internet, open your browser, and follow the exact steps mentioned above.
Please note that Zuku also provides a USSD code for various self-care services. However, this code does not allow you to reset your WiFi or password. The USSD code *502# provides access to services such as checking your balance, knowing your next payment date, viewing your account details, making payments, and accessing a mini-statement.
How to Reach Zuku Customer Care
If you need to get in touch with Zuku customer care, you can use the following contact details:
- Telephone number: 0205-205-205 / 0719-028-200
- Email address: [email protected]
- Physical address: Gateway Business Park Block E, Next to Parkside Towers, Mombasa Road, Nairobi, Kenya.
Frequently Asked Questions
What is my Zuku username and password?
Your default username for Zuku is “admin,” and the password is “password.” However, after installation, you can reset the username and password to something more unique and secure.
How do I log into my Zuku account?
To log into your Zuku account, visit the Zuku website and click on “Self Care Services” on the dashboard. A login page will appear, asking for your username and password. Enter the details to access your account.
How do I check my Zuku account online?
To check your Zuku account, simply visit the official Zuku website on any internet-enabled device. Make sure you have your username and password details on hand to access your account.
Why is my Zuku internet not working?
If your Zuku internet is not working, it could be due to an expired subscription or issues with your modem, router, or internet connection. Contact the customer care desk for assistance in resolving any issues you may be experiencing.
Learning how to change your Zuku WiFi password is essential to ensure the security of your subscription. The process is quick and easy, taking just a few minutes of your time.
Now that you know how to safeguard your WiFi connection, you can browse, stream, and work online worry-free.
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Source: TUKO.co.ke